Refund policy

Refund policy

 

At Miabella Party LLC, we are committed to providing you with exceptional products and services. We take pride in crafting unique gifts that meet your expectations. However, due to the personalized and custom nature of our products, we have a strict return policy in place. Please review the following details carefully:

Our No-Return Policy

Miabella Party LLC operates with a no-return policy for the majority of our products. We create each gift with great care and attention to detail, tailored specifically to your requirements and preferences. As such, we cannot accept returns on personalized items unless they are found to be defective or damaged upon receipt.

Exceptions to Our No-Return Policy

In the rare occurrence that you receive a defective or damaged product, we will consider accepting a return. To initiate a return under these circumstances, please follow the steps outlined below:

  1. Contact Us: Notify us of the issue within 1 day of receiving your order by contacting our customer support team at [Email Address] or by phone at [Phone Number].
  2. Provide Details: When contacting us, please provide detailed information about the issue, including clear photographs of the defect or damage. This will assist us in evaluating the problem and determining the appropriate resolution.
  3. Return Shipping: If your return request is approved, you will be responsible for covering the return shipping costs. We recommend using a shipping method that provides tracking and insurance to ensure the safe return of the item.
  4. Restocking Fee: Please note that in the event of an approved return, a restocking fee of 99% of the purchase price will be applied. This fee helps us cover the costs associated with the customization and creation of your original gift.

Refunds and Replacement

Upon receiving and inspecting the returned item, we will assess the condition and the reason for the return. Depending on the circumstances, we may offer a refund or a replacement. The decision will be made at our discretion.

Cancellation Policy

If you wish to cancel your order, please notify us as soon as possible. Orders can only be canceled before they enter the production phase. Once the production process has started, we are unable to accept cancellations.

Miabella Party LLC is dedicated to ensuring your complete satisfaction with our products and services. While we strive to create gifts that exceed your expectations, we also appreciate your understanding of our no-return policy, which is in place to maintain the quality and uniqueness of our personalized items.

If you have any questions or require further assistance regarding our return policy, please do not hesitate to contact our customer support team. We are here to address your concerns and provide support throughout the process. Thank you for choosing Miabella Party LLC for your special occasions and celebrations.